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| Read our Downloaded Software Returns Policy for information on returns and for further details and policy exceptions. |
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Software not received due to an error on BYTE@HAND's part; Duplicate purchases; Billing errors; If you have a duplicate charge or feel you have been charged incorrectly. |
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Software that has a free trial version or demo offered on the site from which you purchased; Software purchased for the wrong device or platform; Software ordered via a toll number (e.g. an Interactive Voice Response system) or SMS; eWallet charges or balances; Promotion codes not provided during the purchase process; Any item 30 days after the purchase date for any reason. |
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| Please contact us at and provide your billing email address and reference number below for the order you would like to request a return for. Your reference number can be found in the confirmation email sent after purchase. |